Shipping Protection & Tipping Policy
We strive to give you complete transparency and control over your shopping experience. During checkout, we offer optional services designed to add extra peace of mind and flexibility.
1. Completely Optional Services Please be aware that both Shipping Protection and Tipping are 100% voluntary. Neither is required to complete a purchase, and these options will only be added if you explicitly choose them.
- Shipping Coverage: An optional add-on that protects your order against loss, theft, or damage while in transit.
- Tipping: A simple, optional way to express appreciation for our fulfillment and customer support teams.
2. Shipping Coverage Terms Selecting Shipping Protection ensures your package is covered against a wide range of transit-related issues. To review the full scope of coverage and exclusions, please visit our dedicated page: https://pleaypets.com/products/shipping-protection
3. Simple Refund & Cancellation Guarantee Your satisfaction is our priority. If you add Shipping Protection or a Tip during checkout and subsequently decide you no longer want them, we will issue a prompt, 100% refund for those specific add-ons—no questions asked.
Refund requests are handled right away, even if your package is already en route. If you selected these items by accident during checkout, you remain fully eligible for a complete refund of those voluntary fees.
4. Customer Support & Inquiries If you wish to request a refund for these add-ons or have any questions about your order, please reach out through our official contact channels:
- Call/Text: +1 (218) 413-2971
- Email: support@pleaypets.com
Our dedicated support representative will assist you quickly to ensure a smooth, worry-free resolution.